Health Care Customer Satisfaction Studies

The Network Physician Survey: Evaluating physicians with managed care contracts determined, among other things, their attitudes towards and use of formal and informal guidelines and standards including the new Medicare reimbursement system.

The Illinois Health Care Providers Telephone Survey: This study developed a provider report card on leading commercial managed care carriers.

Survey of Corporate Customer Satisfaction with Health Care Services: This study measured service quality and assessed planned changes in heath and life benefits.

The Survey of Health Care Trends: Corporate benefit managers evaluated health care plans and expectations for the future.

Utilization Review Services Tracking Study: Interviews with physicians, patients and medical provider staff measured user acceptance of UR procedures to obtain required authorization prior to hospitalization.

Evaluation of Physician Attitudes and Practice Regarding Cholesterol and Coronary Heart Disease: For the National Heart Lung and Blood Institute, 1,600 interviews were conducted by telephone among a national sample of primary care physicians and cardiologists. The study generated information used by NHLBI to evaluate the impact of its Cholesterol Awareness Education Program.

Abt SRBI has also conducted several customer satisfaction studies among health care professionals for third-party payers.