Blue and Orange Navigation Bar
home button about srbi button newsroom button practice groups button Market Insights division button study types button data collection button contact srbi button tools button about surveys button
  Abt SRBI Logo Services top right image
Side Navigation   Heading Services image bottom left Services image bottom right
SAMPLE STUDIES


Improving customer satisfaction and loyalty is a critical part of business success.

Abt SRBI has extensive experience developing and applying customer satisfaction measurement tools in a broad range of industry sectors. We work in partnership with our clients to customize solutions based on the information needs of the organization and the measures that have the greatest influence on business improvement.

Abt SRBI has developed a suite of products supported by cutting-edge technologies that insure our clients will have the information they need to build and deliver the strongest relationships in all their customer interactions.

Products & Services:

Customer ConnectSM helps our clients improve store-level and overall business performance by:
  • Gathering continuous feedback from representative customers
  • Providing actionable feedback across the organization (daily, monthly, quarterly)
  • Identifying controllable areas of improvement to focus training and coaching efforts
  • Recognizing and rewarding exceptional performance
PeopleConnectSM helps our clients improve employee satisfaction and grow their business by providing round-the-clock feedback on:
  • Employee satisfaction with the job
  • The training given to employees
  • Management/employee interaction
  • The linkages between employee and customer satisfaction
  • Areas of improvement
CSRConnectSM helps clients retain customers, improve Tech support and recover dissatisfied customers by:
  • Tracking customer satisfaction
  • Improving CSR performance
  • Enabling Service Recovery
  • Recognizing and rewarding superior customer service
Whether you insource or outsource your call center activities, Abt SRBI can help you focus and provide coaching to team members in the areas that will lead to the greatest improvement in customer service.

InfoConnectSM, Abt SRBI's automated web-based reporting system puts actionable information in the hands of our clients immediately after it is collected. We work with clients up front to understand the needs of information users across the organization and design reporting solutions that work across all levels and functions. Information collected via IVR and/or online interviews is available via automated reports and online ARriveSM sites the day it is collected. By delivering timely, relevant information with the guidance to put it to work, Abt SRBI enables our clients to take action that leads to business improvement.

 
Health Care Customer
Satisfaction Survey
Arrow Button
Arrow Button BTB Telecom Customer
Satisfaction
PRODUCTS
Arrow Button CustomerConnectSM
Arrow Button PeopleConnectSM
Arrow Button CSRConnectSM
Arrow Button InfoConnectSM
 
  Abt SRBI Inc.




© Abt SRBI | Research And Strategy | Market Research | Public Opinion Research