Customer Satisfaction Surveys

RELATED STUDY TYPES

	Attitude and Usage

	Customer Satisfaction


SAMPLE STUDIES

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	SRBI Study Promotes Public Transit Use

	Region-wide Awareness, Attitude and Usage Tracking Studies

	In-depth Attitude and Usage Studies of Specific Transportation Corridors

	Surveys on the Perception of Fear, Disorder and Personal Security

	Customer Satisfaction Survey

	Electronic Fare Media including Distribution and Payment Systems

	In-Depth Surveys of Specific Population Groups

	Advertising Tracking, Effectiveness Evaluation and Marketing Strategy Development

	Rolling Stock and Station Environments Evaluations

Customer Satisfaction Surveys

For the past three years SRBI has conducted the Customer Satisfaction Survey for the Long Island Rail Road (LIRR). This extensive field effort covers all 11 branch lines of the Rail Road with on-board distribution of survey forms on over 80 trains. SRBI's modifications to the existing sampling plan and distribution methodology have significantly reduced the cost while doubling the response rate achieved in prior surveys.