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RELATED STUDY TYPES
Attitude and Usage
Customer Satisfaction
SAMPLE STUDIES
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SRBI Study Promotes Public Transit Use
Region-wide Awareness, Attitude and Usage Tracking Studies
In-depth Attitude and Usage Studies of Specific Transportation Corridors
Surveys on the Perception of Fear, Disorder and Personal Security
Customer Satisfaction Survey
Electronic Fare Media including Distribution and Payment Systems
In-Depth Surveys of Specific Population Groups
Rolling Stock and Station Environments Evaluations
 




Advertising Tracking, Effectiveness Evaluation and Marketing Strategy Development

The MTA Marketing Effectiveness Studies conducted by SRBI focus on awareness of and attitudes toward MTA advertising and other communications about the New York City subway and bus systems. Each of these annual tracking studies is conducted using RDD sampling with a base of 1200 New York City residents. Most recently, SRBI conducted supplemental multivariate analysis focusing on MetroCard advertising. Among the findings, it was determined that themes emphasizing the card's ease of use had a significant positive impact on respondents' likelihood of purchasing MetroCard in the next 6 months.

SRBI has also conducted a number of advertising tracking studies for Metro-North Railroad. These studies were all conducted by telephone with substantial base sizes and stringent screening criteria.

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