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Abt SRBI principals were instrumental in the first national business service quality measurement and tracking system developed for AT&T in 1980-81. After the 1984 Divestiture, Abt SRBI assisted individual Regional Bell Operating Companies in the development of their own quality measurement systems for large customers, including implementation and evaluation assignments for service quality measurement systems among medium and large business customers, government systems customers, and intermediary market customers (including IECs, ITCs, VANs, and Cellular carriers).
 		 
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