Directed by Mark D. Morgan, Abt SRBI's near 20-year history doing research for the telecommunications industry is wide-ranging in both business and residential markets.

Among business decision makers, Abt SRBI has conducted surveys of demand for new network offerings, restructuring of local services offerings, advanced office information delivery systems, and responses to price restructuring, as well as advertising tracking surveys, needs assessment, service satisfaction, and usage studies.

Among consumers, Abt SRBI's telecommunications surveys have addressed: usage and demand for existing, trial, and projected services; pricing; advertising awareness; and, public, shareholder, and employee relations.